Legal

Terms of Service

Last updated: August 31, 2026  ·  Effective: August 31, 2026

These Terms of Service ("Terms") govern your access to and use of flywheeltechpartners.ai and the services offered by Flywheel Technology Partners LLC ("Flywheel," "we," "us," or "our"). By accessing the site or engaging our services, you agree to these Terms. If you do not agree, do not use the Services.

01Agreement to These Terms

These Terms apply to your use of our website and to the general terms of our services. Specific client engagements are also governed by a separate written agreement, proposal, or statement of work ("Engagement Agreement") that you and Flywheel enter into. If anything in an Engagement Agreement conflicts with these Terms, the Engagement Agreement controls for that engagement.

02Who We Are and What We Do

Flywheel provides fractional CTO services: systems and technology strategy and hands-on implementation for established businesses. Our offerings currently include a paid Systems Diagnostic, fixed-scope Blueprint Builds, an ongoing Fractional CTO Partnership, and a self-serve starter product. The scope, deliverables, and pricing for any offering are described at the point of sale or in your Engagement Agreement.

03Eligibility

You must be at least 18 years old and able to enter into a binding contract. If you use the Services on behalf of a business, you represent that you are authorized to bind that business to these Terms.

04Engagements, Proposals, and Scope

Any work we perform for you is defined in a proposal or statement of work. We are not obligated to begin work until scope and fees are agreed in writing and any required payment is made. Changes to scope may require a written change order and additional fees.

05Fees and Payment

You agree to pay the fees for the services you purchase. One-time services, such as the Systems Diagnostic and Blueprint Builds, are billed as stated at purchase or in your Engagement Agreement. Subscription services, such as a monthly partnership or starter plan, renew automatically for successive periods until canceled, and you authorize us and our payment processors to charge your payment method on each renewal. Fees are exclusive of taxes, which are your responsibility. Payments are handled by third-party processors, and we do not store full card details. Late or failed payments may result in suspension of the Services.

06Refunds and Cancellation

One-time services and completed work are non-refundable. If you purchase a Systems Diagnostic and engage us for a Blueprint Build within thirty (30) days, the Diagnostic fee is credited in full toward that Build, as described at the point of sale. You may cancel a subscription at any time, effective at the end of your current billing period. Cancellation stops future charges, and we do not provide partial or prorated refunds for the current period. Any different refund terms in your Engagement Agreement control.

07Your Responsibilities

To let us do our work, you agree to provide timely access, accurate information, and reasonable cooperation. You retain ownership of and remain responsible for your own accounts, tools, subscriptions, data, and credentials. You agree to use the Services and anything we build only for lawful purposes.

08Intellectual Property

Your deliverables

Unless your Engagement Agreement says otherwise, once you have paid in full you own the custom deliverables and documentation we create specifically for you. Flywheel retains ownership of its pre-existing materials, methods, frameworks, templates, and know-how, and grants you a non-exclusive license to use them as incorporated into your deliverables.

Our site and brand

The website, its content, and the Flywheel name and marks are owned by Flywheel. We grant you a limited, revocable, non-transferable license to view and use the site for its intended purpose. You may not copy, resell, or redistribute our content without permission.

09Third-Party Tools and Services

Our work often relies on third-party platforms, for example GoHighLevel and other software. Those tools are governed by their own terms, and you are responsible for maintaining your own subscriptions and accounts. We are not responsible for third-party pricing, changes, outages, or discontinuation. We may recommend tools from which we could receive a referral or affiliate commission, and we will only recommend what we believe fits your needs.

10AI Features and Outputs

Our site and some of our work may use artificial intelligence. AI features, including the "Ask AI" tool, and any AI-assisted output are provided "as is," may be inaccurate or incomplete, and should be independently reviewed before you rely on them. AI outputs are not professional advice.

11No Professional Advice; No Guaranteed Results

Our Services provide technology and operations strategy and implementation. We are not your attorney, accountant, or financial or investment adviser, and nothing we provide is legal, tax, financial, or investment advice. Results depend on many factors we do not control, and we do not guarantee any specific result or outcome.

12Acceptable Use

You agree not to misuse the Services, including by attempting to access them without authorization, interfering with their operation, introducing malware, infringing the rights of others, or using them for any unlawful or abusive purpose.

13Disclaimers

The Services and the site are provided "as is" and "as available," without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the site will be uninterrupted, error-free, or secure.

14Limitation of Liability

To the fullest extent permitted by law, Flywheel will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total liability for any claim arising out of or relating to the Services will not exceed the greater of the amount you paid us for the services giving rise to the claim in the twelve (12) months before the claim, or one hundred dollars ($100).

15Indemnification

You agree to defend, indemnify, and hold harmless Flywheel and its owner and personnel from any claims, damages, losses, and expenses, including reasonable attorneys' fees, arising out of your use of the Services, your content or data, or your violation of these Terms or applicable law.

16Termination

You may stop using the Services at any time. We may suspend or terminate your access to the site, or an engagement, if you breach these Terms or an Engagement Agreement, fail to pay, or misuse the Services. Fees for work already performed remain due. Sections that by their nature should survive termination, including payment, intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution, will survive.

17Dispute Resolution and Arbitration

Informal resolution first. Before starting arbitration, you agree to contact us at [email protected] and try to resolve the dispute informally for at least thirty (30) days.

Binding arbitration. Any dispute that is not resolved informally will be settled by final and binding arbitration administered by the American Arbitration Association under its applicable rules. The arbitration will take place in Texas, and judgment on the award may be entered in any court with jurisdiction.

Class action waiver. Disputes will be resolved only on an individual basis. You and Flywheel each waive any right to a jury trial and to participate in a class, collective, or representative action.

Exceptions. Either party may bring a claim in small claims court, or seek injunctive relief to protect intellectual property, without arbitration.

Opt out. You may opt out of this arbitration agreement within thirty (30) days of first accepting these Terms by emailing us with your name and a statement that you opt out.

18Governing Law

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Subject to the arbitration section above, the state and federal courts located in Texas will have exclusive jurisdiction over any matters not subject to arbitration.

19Changes to These Terms

We may update these Terms from time to time. We will post the updated version here with a new "Last updated" date. Your continued use of the Services after changes take effect means you accept the updated Terms.

20General

These Terms, together with our Privacy Policy and any Engagement Agreement, are the entire agreement between you and Flywheel regarding the Services. If any provision is found unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent, and we may assign them to an affiliate or successor. We are not liable for delays or failures caused by events beyond our reasonable control.

21Contact Us

Questions about these Terms? Reach out and we will help.